Privacy Notice

Heaven Fresh values you as a customer. Protecting the privacy of information we have about you is of great importance to us. We want you to understand how we protect the confidentiality of that information about you as well as how and why we use and disclose it.
The following provides details about our practices and procedures for protecting the security of nonpublic personal information about you.

WHAT INFORMATION DO WE COLLECT?
Heaven Fresh collects and uses personal information about you simply to conduct our business efficiently, to update you about our products, and to deliver effective customer service.
Sources of this information includes but not limited to:
* Information we receive from you on applications and other forms, such as your name, address, and telephone number
* Information about your transactions with us, such as your account balances, payment history and account activity

HOW DO WE USE YOUR PERSONAL INFORMATION?
Heaven Fresh site uses order forms for customers to request information, products, and services. We collect visitors contact information only when they are provided to us. We use your contact information to communicate with you if and when necessary in connection with your use of our website, to respond to your questions, or to send you material and information you request. We may also use this information to notify you of changes to our website or new services we think you may wish to know about.

DISCLOSING INFORMATION:
Under no circumstances, we sell, rent, license, trade or otherwise disclose the personal information of our customers to unaffiliated third parties. We may share such information among our affiliates as necessary to provide you with the information and services you request. We may disclose information about you if and when we believe it is necessary to comply with any law, rule or court order, or subpoena, or to enforce our legal rights or rules of our website, or to protect our business, property and operations.

CONFIDENTIALITY AND SECURITY:
We restrict access to personal information about you to our employees, our affiliates employees or to others who need to know that information to service your account. We store all information we collect on servers that we ensureare secure from unauthorized access. We use a variety of technologies to minimize the likelihood of the loss, alteration or misuse of the information we collect.

YOUR ACCEPTANCE OF OUR PRIVACY PRACTICES:
By using our website, you signify your acceptance of the Privacy Policy, and you adhere to the terms and conditions posted on the website. If you do not agree with any of these terms in this Privacy Policy, please do not use this site or submit any personal information.

USE OF COOKIES:
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited. However, the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. Heaven Fresh uses cookies when you request information that is contained within a database. We do not store passwords or any personal information about you. We use this ID to identify you anonymously in our database and to track the pages you visit on our site.

USE OF IP ADDRESSES:
We use your IP address to help diagnose problems with our server, and to administer our website. Heaven Fresh website also logs IP addresses for systems administration purposes. IP addresses are logged to track a users session. This gives us an idea of which section of our site users are visiting and helps us to improve our site to better serve our customers. We do not link IP addresses to anything personally identifiable. This means that a users session will be tracked, but the user will be anonymous.

SECURE PAYMENT SERVER
To provide security for your online purchases on our web site, we have chosen the secure online payment ensured by GeoTrust. The secure payment system technology SSL (Secure Sockets Layer) allows you to process, through an SSL-compliant browser such as Internet Explorer or Netscape Navigator, an end-to-end encrypted purchase transaction without fear of an intermediary obtaining your credit card information.

When you are asked to provide your credit/debit card details you should see on the bottom of your browser an unbroken key or locked padlock indicating you are in a secure transaction mode. You are then communicating with a secure server that has direct access into the UK banking gateways, which allows instant authorisation of credit/debit cards. This system allows the hosting of a secure form on secure servers.

The credit card information is securely encrypted and communicated via the Internet to one of GeoTrust's gateway servers, which links immediately to the appropriate bank to request authorisation. All transactions that pass credit card number validity checks are sent to the bank for authorisation.

DIGITAL SIGNATURES
Digital signatures are used throughout the system in order to ensure that transactions arriving at a gateway are from our web site, and that any information passed back to us is from a GeoTrust gateway. Each signature uniquely identifies its source. Gateways also communicate with each other and with the control system using such digital signatures. In the event that a digital signature becomes a security risk (e.g. if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within the system.

ENCRYPTION
All communication within the system are strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys (i.e. each transaction uses a new key). This is significantly (many billions of times) more secure than standard browser SSL security provided by, e.g. Internet Explorer. GeoTrust encryption is also much more secure than that specified for the SET (Secure Electronic Transaction) protocol. The high level of encryption used is forecast as not being a requirement until the year 2012. The encryption is of course totally transparent to our customers.

CARD PROTECTION
All credit and debit cards carry a security code number. This number is known to the bank and printed on the card, but it is not stored or printed anywhere else. So, it can be used to check that the person using the card to make a purchase is in physical posession of the card, or has at least seen the card at some time.

QUESTIONS REGARDING OUR PRIVACY POLICY:
If you have any questions about this Privacy Policy, please send your inquiries to: sales@heavenfresh.co.uk