Warranty Information
30 Days Money Back Guaranteed !!!
If you are not satisfied with our product for any reason, return it for a
full purchase refund.
No restocking fees apply.
If any part requires repair during the first 30 days after receiving your
air purifier, due to manufacturer defect, then Heaven Fresh will replace it with
a new machine.
Contact us for return and shipping instructions. Or simply e-mail us at
sales@heavenfresh.co.uk and our Customer Service representative will make
every effort to respond to your email within 24 hours.
Pack the product in its original box.
Include the products User Guide that came with your order
Label and ship the package, freight prepaid, to the address provided. We do
not accept COD !
Please e-mail us your shipment tracking number at sales@heavenfresh.co.uk
when you ship back the order (e.g. Special Delivery Tracking Number).
THREE FULL YEAR WARRANTY
!!!
All our products pass the strict tests prior
to leaving an ISO9001 factory. Customers could, within 3 years from the date of
purchase, enjoy free repair and replacement. We will replace the product with
one of equal or greater value, or reimburse you for replacement of the product.
Details
Coverage commences upon the date of purchase and continues for the period
indicated on your sales receipt.
Contact us for return and shipping instructions. Or simply e-mail us at
sales@heavenfresh.co.uk and our Customer Service representative will make
every effort to respond to your email within 24 hours.
Pack the product in its original box.
Include the products User Guide that came with your order.
Label and ship the unit, freight prepaid, to the address provided. We do not
accept COD !
Please e-mail us your shipment tracking number at sales@heavenfresh.co.uk
when you ship back the unit (e.g Special Delivery Tracking Number).
Other condition
The warranty does not cover the damages that resulted from:
Improper use or maintenance,
Improper dismantling, packing and assembling,
Unauthorized operation, tampering, altering, modification not found in the
instruction,
Random change of power source or voltage,
Accident or natural disaster.
INSURANCE !
We use Royal Mail Special Delivery or Parcelforce Worldwide Service for shipment. For our customers satisfaction, we make sure that
every order we ship is insured for more than the purchase price so that our
customers can have a complete peace of mind once they are done placing an order
from Heaven Fresh. If you find your unit damaged before opening when it arrives,
please contact Royal Mail,Parcelforce wordwide directly. Also, please notify us as soon as possible.
0800 952 9962
