Refund Policy

Shipping & Returns

    

Warranty and Returns Policy
     
30 DAYS MONEY BACK GUARANTEED !!!

Customer satisfaction is our number one priority. If you are not satisfied with our product for any reason, or if an item is unsuitable, it can be returned for a refund within 30 days from date of purchase. All costs of returning the goods will be incurred by the customer. If any part requires repair during the first 30 days after receiving your air purifier, due to manufacturer defect, then Heaven Fresh will replace it with a new unit.  

Please contact us for return and shipping instructions. Or simply e-mail us at sales@heavenfresh.co.uk and our Customer Service department will make every effort to respond to your email within 24 hours. Once you receive a Return Authorisation Number for your unit(s):

Returns Will Not Be Acceptable IF


On paper, please write your Name, Address, RMA#, and a brief note indicating the reason of your return.

Label and ship the package, freight prepaid to the following address:

    Heaven Fresh UK Ltd.
    Attn: Returns RMA#___
    Unit 2A, Tamebridge Ind Estate
    Aldridge Road
    Perry Barr, Birmingham
    B42 2TX
   

Please e-mail us your shipment tracking number at sales@heavenfresh.co.uk when you ship back your unit(s) to us.
We are not responsible for lost parcels that have not been received by us.

30 DAY MONEY BACK GUARANTEE ON BRAND NEW UNITS
 7 DAY MONEY BACK GUARANTEE ON REFURBISHED UNITS.

90 DAY REPLACEMENT POLICY

If due to manufacturer defect, any part of the product requires repair during the first 90 days after receiving your product, Heaven Fresh will replace it with a new unit free of cost to the customer. All costs of returning the unit(s) back to our warehouse will be incurred by Heaven Fresh and again once the unit(s) is dispatched from our warehouse to our customer.

Contact us for return and shipping instructions. Or simply e-mail us at sales@heavenfresh.co.uk

3 YEAR WARRANTY ** (1 YEAR ON SMALLER ITEMS AS LISTED BELOW) **  

All our products pass the strict tests prior to leaving an ISO9001 factory. If within 3 years from the date of purchase, the product does not perform according to the specifications, because of factory defects, the purchaser is entitled to have free repairs or replacement parts (for parts that are defective) upon presentation of the warranty/receipt provided that the malfunction or damage to the device and/or parts occurred under normal operating conditions.

If the machine is not repairable, then we will replace the product with one of equal or greater value depending if we have the unit(s) in stock. If we do not have the unit(s) in stock, then we could reimburse you for the replacement of the product.

All costs of returning the unit(s) to our warehouse will be incurred by the customer and again once the unit(s) is dispatched from our warehouse to our customer.

All parts defective in material and workmanship are covered in this warranty. We will repair or replace any defective part(s). The warranty excludes regular replacement parts such as air filter cartridges and UV lamps, plastic clamps that hold the UV lamp, etc.
The warranty does not cover:

Warranty coverage starts from the date of purchase and continues for a period of up to 3 years. If any part requires repair within the 3 years of receiving your air purifier, or if the unit is not working due to manufacturer defect, then the customer will have to send the unit back to Heaven Fresh for repair and testing service.

Please contact us for shipping instructions. Or simply e-mail us at sales@heavenfresh.co.uk and our Customer Service department will make every effort to respond to your email within 24 hours. Once you receive a Warranty Authorisation Number for your unit(s):

On paper, please write your Name, Address, RMA#, and a brief note indicating the problem you are having with the unit.
Label and ship the package, freight prepaid to the following address:

    Heaven Fresh UK Ltd.
    Attn: Warranty RA#___
    Unit 2A, Tamebridge Ind Estate
    Aldridge Road
    Perry Barr, Birmingham
    B42 2TX

    Please e-mail us your shipment tracking number at sales@heavenfresh.co.uk when you ship back your unit(s) to us. We are not responsible for lost parcels that have not been received by us. It will take 3-4 days upon receiving, testing and/or reparation of the unit(s). If the unit is not repairable, then we replace it to one of equal or greater value.

    ** smaller items include HF 100, 20, 10, 60, 86, 88, and 25**

STOCK AVAILABILITY

We always try and ensure that all stock is available when ordered. We have high demands for our goods and sometimes we run out of stocks faster than we expect. To avoid disappointment we advise you to order as soon as possible. At the time of dispatch, if an item(s) is out of stock, we try to contact customer by phone or email, please make sure to provide all contact details at the time of order. In case of wrong contact details provided or getting no response from the customer, Heaven Fresh reserves the right to cancel the order.
 
DELIVERY INFORMATION

We aim to dispatch all orders within 24 hours of receiving the order, with next day delivery service within the UK only. Please allow 3-4 working days for deliveries outside of the UK. If items are out of stock, you shall be notified by phone or e-mail. We use DPD (Dynamic Parcel Delivery) couriers, a reliable delivery service with full detailed tracking system. A signature will be required upon delivery. Note: If you do not receive the order with in 3-4 working days please inform us.
 
DISCLAIMER

All our items are subject to availability. All care has been taken to ensure that the product description and specifications are correct. Warranties will only be given to purchases that have been made from directly from Heaven Fresh UK Ltd and its authorized dealers and distributors.

INSURANCE !

We use DPD for shipment. For our customers satisfaction, we make sure that every order we ship is insured for more than the purchase price so that our customers can have a complete peace of mind once they are done placing an order from Heaven Fresh. If you find your unit damaged before opening when it arrives, please notify us as soon as possible.